General consultation
STAT about 1 hour · URGENT about 4 hours · ROUTINE about 24 hours
RadRelay Consult · For clinics, hospitals & diagnostic centres
Consult for a difficult case: a doctor’s written advice.
Send a structured case to a qualified doctor in General consultation, Internal medicine, Paediatrics, Obstetrics & gynaecology and Cardiology and receive a written, signed recommendation within the turnaround you choose, in the same portal as your studies.
- STAT · ≈ 1 hour
- URGENT · ≈ 4 hours
- ROUTINE · ≈ 24 hours
Specialties
Choose the specialty when you write the case. Each shows how quickly an answer is promised.
Internal medicine
STAT about 1 hour · URGENT about 4 hours · ROUTINE about 24 hours
Paediatrics
STAT about 1 hour · URGENT about 4 hours · ROUTINE about 24 hours
Obstetrics & gynaecology
STAT about 1 hour · URGENT about 4 hours · ROUTINE about 24 hours
Cardiology
STAT about 1 hour · URGENT about 4 hours · ROUTINE about 24 hours
What you can ask
- Help me make a diagnosis
- Plan treatment
- Check a medicine or dose
- Explain a test result
- Should I refer?
- Second opinion
What you receive
A signed recommendation, laid out so your team can act on it. The doctor fills in what applies to the case.
- Assessment
- What the doctor makes of the case.
- Do now
- Clear next steps for your team.
- Medicines
- What to start, stop or adjust, with doses.
- Tests
- Investigations that would help.
- Suggested scan
- If imaging would help, which study to request.
- Referral
- Whether and where to refer.
- Watch for
- Signs that mean act or refer straight away.
- Follow-up
- When and how to review the patient.
How it works
- 1
Write the case
The question, history, examination, vitals and results, in a guided form. Attach files or a RadRelay study.
- 2
Choose specialty & turnaround
Pay online in your currency, or use your credit account.
- 3
A doctor answers
A qualified doctor in that specialty reviews the case, can ask you for more information, and writes a recommendation.
- 4
Act on the advice
Download or print the signed recommendation, verifiable by QR code, and request a call if it helps.
The patient's name stays with you
The doctor sees age, sex, your case reference and the clinical details you enter, never the patient's name.
Signed and verifiable
Every recommendation is signed by the doctor and carries a QR code that confirms it is genuine.
One account, one invoice
Consultations sit beside your studies in the same portal, on the same account and the same invoice.
Where Consult is available
Questions facilities ask
What is a teleconsultation on RadRelay?+
Your facility sends a structured case to a qualified doctor in the specialty you choose, through the RadRelay portal. The doctor reviews it and sends a written recommendation to your team. It is advice to the treating clinician, who remains responsible for the patient's care.
Which specialties can we consult?+
General consultation, Internal medicine, Paediatrics, Obstetrics & gynaecology and Cardiology. Choose the specialty when you write the case.
How quickly do we get an answer?+
You choose the turnaround for each case: STAT (about 1 hour), URGENT (about 4 hours), ROUTINE (about 24 hours).
What can we ask?+
Help me make a diagnosis, Plan treatment, Check a medicine or dose, Explain a test result, Should I refer? and Second opinion. Write the question in your own words; the form guides you through the history, examination, vitals and results the doctor needs.
Does the doctor see the patient's name?+
No. The doctor sees the patient's age and sex, your own case reference and the clinical details you enter. The patient's name stays with your facility.
Can we attach images, results or a study?+
Yes. Attach files such as photos of results or images, or link a study your facility has already sent through RadRelay.
Can we speak to the doctor?+
If a conversation helps, request a call from the case. The doctor proposes a time, and the call is arranged and noted in the case at no extra charge.
How do we pay?+
Pay per case online in your local currency (Hubtel in Ghana, Payaza elsewhere), or use your credit account: consultations appear on the same periodic invoice as your studies.
How do we get started?+
Consult is switched on for each facility on request. If your facility already uses RadRelay, ask us to switch it on. If not, request access for your facility and mention Consult.
Consult for your next difficult case.
Already on RadRelay? Ask us to switch on Consult. New to RadRelay? Request access and mention Consult.
A recommendation is advice to the treating clinician, based on the information the facility provides. The treating clinician remains responsible for the patient’s care.